Support

The source code and issue tracker for the MOEA Framework is available on Github. Please use the links below to report issues.

Report Issues

The MOEA Framework is not bug-free, nor is any other software application, and reporting bugs to developers is the first step towards improving the reliability of software. Critical bugs will often be addressed within days. Requests for new features will also be considered.

Professional Support

For businesses, we offer professional consulting and support services. This can include web-based or onsite training, custom software development, 9-5 EST phone support, and more. Please contact support@moeaframework.org for more information or to request a quote.

Web-based or Onsite Training

Our experts can provide web-based or onsite training for your employees using the MOEA Framework. Topics can range from the installation and use of the MOEA Framework, advanced use of multiobjective optimization, and more. One day training sessions include:

  • 6 hours of interactive training per day
  • Up to 10 participants
  • Walkthrough coding, compiling, and running examples
  • Question and answer sessions
  • Free digital copies of the user guides for all participants

Contact us at support@moeaframework.org to schedule your training or request a quote.

Custom Software Development

We understand your time is valuable. Learning and integrating a new technology into your business can be costly. That's why you can offload your development costs to us. Our experts will work with your team to develop system requirements, deliver high-quality software, and provide extended support. We offer:

  • Deliver high-quality software based on your requirements
  • Onsite training and integration of software (if necessary)
  • Support and bug fixes up to one year after delivery
  • Extended support options for bug fixes and support up to 5 years

Contact us at support@moeaframework.org to learn more about what we can offer.

9-5 Phone Support

We offer free support via Github's issue tracker, but response times may vary. With 9-5 Phone Support, our experts are available 9-5 EST Monday through Friday to respond to your issues either by phone or web conference. In addition to responding to any questions, we also address any bugs or issues identified and provide you immediate access to the patch. Support includes:

  • Up to 50 support calls a year
  • First access to bug fixes and patches
  • Call our domain experts any weekday to help troubleshoot issues
  • Basic software and integration support (does not include custom software development)

Contact us at support@moeaframework.org to request a quote.